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Shipping policy

Last updated: 26 September 2026

Orders and dispatch

  • As soon as your order is placed we email you to confirm we have received it, and email you again when it is dispatched.
  • Every order is checked and packed before it is handed to our delivery partner.
  • Orders are usually dispatched within 1–2 business days, excluding Sundays and public holidays. During launches and sale periods this can take a little longer.

Delivery time

Once dispatched, orders are typically delivered within 3–7 business days. Metro cities are often quicker, usually 2–5 business days. Any delivery date shown at checkout or in your confirmation email is an estimate and may change once the courier has the parcel.

If our delivery partner cannot reach your address, they will usually contact you on the phone number given with the order — please make sure it is correct.

Shipping charges

Any shipping charge that applies to your order is shown at checkout before you pay. The total you see at checkout is the amount you pay; nothing extra is collected on delivery.

Where we ship

The destinations we can currently deliver to are shown at checkout when you enter your address.

Damaged or missing items

Please check your parcel on the day it arrives. If the package looks damaged or tampered with, or something is missing, email support@ivoriaskincare.com the same day with your order number and photos of the outer packaging and the product. Keep the packaging material until the claim is resolved — we need it to raise the matter with the courier.

How we resolve these cases is set out in our Return & Refund Policy.

Contact

Questions about a delivery? Email support@ivoriaskincare.com or use our contact form.