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Cancellation Policy

Last updated: 26 September 2026

Cancelling an order

An order can be cancelled only while it is still with us and has not yet been shipped. To cancel, email support@ivoriaskincare.com with your order number and "Cancel order" in the subject line, or use our contact form.

  • If the order has not been dispatched, we cancel it and confirm by email.
  • For prepaid orders, the refund is processed to the original payment method within 7 business days of us acknowledging the cancellation request.
  • Your bank or payment provider may take a few more days to credit the amount.

After dispatch

Once an order has been shipped it can no longer be cancelled. If something is wrong with what arrives, our Return & Refund Policy explains what we can do.

Changes to your order

We can usually update a delivery address before dispatch. Email support@ivoriaskincare.com as soon as possible with your order number.

Cancellations by iVORIA

We may cancel an order if the product is out of stock, there is a pricing or listing error, the address cannot be served by our delivery partners, or we suspect fraudulent activity. If that happens we will tell you and refund any amount paid in full.