Frequently asked questions
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About Barrier Bright
What is Barrier Bright?
Barrier Bright is our Multi Active Cleanser (100 g). It combines Tranexamic Acid (TXA), Niacinamide and Cica DNA (Centella + Sodium DNA) with Zinc PCA, PHA, Aquaxyl®, Panthenol, Green Tea and Liquorice Root in a gentle, SLS-free cleansing base.
Is it free from SLS and SLES?
Yes — the formula contains no SLS and no SLES, and it is pH balanced for daily use. The full ingredient list is on the product page and printed on the pack.
Who is it for?
Barrier Bright is designed for everyday cleansing and suits most skin types, including oily and combination skin. If you have very sensitive skin or a skin condition, do a patch test first and check with your dermatologist.
How do I use it?
- Wet your face with lukewarm water.
- Massage a coin-sized amount in gentle circular motions for 30–60 seconds.
- Rinse well, pat dry and follow with moisturiser — and sunscreen in the morning.
Can I use it twice a day?
Yes — it is formulated for morning and night use.
Should I patch test?
We recommend a patch test before using any new skincare product. Apply a small amount to the inner arm or behind the ear and wait 24 hours. Stop use if irritation occurs. For external use only — avoid contact with eyes.
Where is it made?
Barrier Bright is made in India by a licensed cosmetics manufacturer in Gujarat, and marketed by H & H Consumer, Rajkot.
Orders & offers
Is there a launch offer?
Yes — during our launch an introductory discount is applied automatically at checkout. You will see it in your cart before you pay; no code is needed.
Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed securely by Shopify and its payment partners.
Can I change or cancel my order?
You can cancel an order, or change the delivery address, any time before it is dispatched. See our Cancellation Policy.
Shipping & returns
When will my order ship?
Orders are usually dispatched within 1–2 business days. Delivery typically takes 3–7 business days after dispatch. Full details are in our Shipping Policy.
How do I track my order?
When your order ships you will receive an email with tracking details where available.
Can I return an opened product?
No. Skincare is a personal-care product, so once the seal is broken it cannot be returned. We do accept returns if the item arrived damaged, is defective, or the wrong product was sent — see the Return & Refund Policy.
My order arrived damaged — what should I do?
Email support@ivoriaskincare.com within 24 hours of delivery with your order number and photos of the product and packaging. Once verified we will arrange a replacement or a refund.
Contact
How can I reach you?
Email support@ivoriaskincare.com or send a message through our contact form.
