Skip to content
New launch · 15% off Barrier Bright, applied automatically at checkout

Refund policy

Last updated: 26 September 2026

Opened or used products

Barrier Bright is a personal-care product. Once the seal is broken it cannot be repackaged or resold, so for the safety of every customer we cannot accept returns of opened or used products.

When we do accept a return

We accept returns where:

  • the product was damaged in transit;
  • the product has a manufacturing defect; or
  • the wrong product was delivered to you.

How to raise a request

  1. Email support@ivoriaskincare.com within 24 hours of receiving your order, with your order number and clear photos of the product and its packaging. The damage should be visible in the photos.
  2. We review the request and confirm the next steps by email. Please do not send anything back before we confirm.
  3. Once the product reaches us we inspect it and validate the claim.

Requests where the product has been used, opened or tampered with cannot be accepted. If a returned product turns out not to be eligible, we will send it back to you.

Refunds and replacements

  • Once a claim is approved you can choose either a replacement or a refund.
  • Refunds for prepaid orders are made to the original payment method within 7 business days of approval. For orders paid on delivery we will ask for bank or UPI details.
  • After we process a refund, your bank or payment provider may take a few more days to show it in your account.

Shortages and damage on arrival

Any shortage or visible damage must be reported on the day of delivery so that we can take it up with the courier in time.

Cancellations

To cancel an order before it ships, see our Cancellation Policy.

Contact

Email support@ivoriaskincare.com or use our contact form.